Frequently Asked Questions

TCM is based on the theory of vital energy, known as Qi, which flows through a network of pathways called meridians (Jing-Luo). These meridians form a transportation system that runs throughout the body, allowing Qi and blood to circulate and maintain overall health. When this network flows smoothly, the body stays in balance. However, if a meridian becomes blocked or the flow of Qi and blood is disrupted, various health issues may arise. Common symptoms of meridian blockage include sensations of heat or cold, pain, numbness, and swelling.

TCM works by stimulating specific acupoints on the body to unblock and regulate the meridians, allowing Qi and blood to flow freely. This helps restore the body's natural physiological functions, supporting both healing and overall wellbeing. Common TCM treatment methods include acupuncture, moxibustion, cupping, Chinese herbal medicine, and Tuina (therapeutic massage).

Your first visit begins with a detailed discussion of the main reason you're seeking treatment, followed by a comprehensive health history. In TCM, we consider your entire wellbeing to identify the root cause of your condition. Because TCM treats the whole person—not just the symptoms—a thorough intake is essential. During the consultation, the practitioner will also examine your tongue and check your pulse. These two key diagnostic tools provide valuable insights alongside your symptoms to guide an individualized treatment plan.

One of the great benefits of mobile acupuncture is receiving treatment in the comfort and privacy of your own home. The practitioner brings all necessary equipment to create a calm and relaxing treatment space, tailored to your needs.

Yes. HICAPS terminals are available for on-the-spot claiming with participating health funds. Alternatively, you will receive a tax invoice receipt, which you can use to make a claim manually. Most health funds offer rebates for our services, but we recommend checking with your provider to confirm your eligibility.

Home visits are available within a 10km radius of Box Hill Central, VIC 3128. All fees must be settled prior to the treatment session.

Box Hill Clinic: Please refer to our webpage for current opening hours.

Home Visits: By appointment only. Simply let us know your preferred time, and we’ll do our best to accommodate you

We accept EFTPOS, bank transfer, or cash on the day of treatment.

Please note that cancellations or rescheduling with less than 24 hours’ notice will incur a $50 fee. Thank you for your understanding and cooperation.